Managed Print

Print Driver Management

Business Challenge: Up to 23% of helpdesk calls are printer related. Print driver certification, driver deployment, and management weigh heavily on limited IT resources. End users just want printing to be simple and available. The process of finding, installing, and connecting to a device can be difficult. Productivity is drained from knowledge workers and IT while spending time searching for available devices or troubleshooting through application and compatibility issues.

Business Opportunity: Improve and simplify the printing experience for users by automating driver installation and driver management. This helps to reduce and potentially eliminate print driver related help desk calls. Universal print drivers, secure print, and managed driver solutions all contribute to tremendous IT efficiencies and user productivity.

Printer Device Management

Business Challenge: As the capabilities of printers and multi-function printers have improved, so has the amount of time required to implement and managed consistent device configurations. Printers and MFP's have over 200 settings for networking and security, in addition to the basic device settings like faxing, paper trays, scanning, and workflow solutions. With so many possible configurations and options, printer management has become as challenging as any complex IT system.

Business Opportunity: Our industry-leading print device management solutions and practices reduce costs and free up IT departments by:

• Automating device deployment
• Optimizing help desk processes
• Pro-actively managing large fleets remotely

Print Cost Management

Business Challenge: Organizations lack the tools to manage and mitigate the risk of escalating and/or un-managed print costs. Departments and users don't have the visibility and awareness of costs to make informed decisions about print cost efficiency. Printing resources and costs are often shared services and allocating departmental costs based on usage is difficult or impossible.

Business Opportunity: A key feature of managed print services (MPS) is the ability to gain visibility of business expenses and account for those cost in their respective department. Additionally to give users the visibility and awareness of cost so they can make good business decisions about minimizing print cost where possible. This cost-effective solution not only improves business efficiency but also increase visibility in the office print environment.

Document Security

Business Challenge: Business information laying in a paper tray is a potential for a security risk due to data loss. There is no audit trail to understand who printed/scanned/copied/faxed. Scans are not authenticated and the risk exists for 'scan to email' jobs being anonymous or scans to be sent as a different user spoofing their identity.

Business Opportunity: Secure Print and Scan solutions require a user to authenticate to use print assets. This provides an audit trail but also enhances the user experience by allowing users to print anywhere and have print jobs securely follow them to the most convenient or available device. Scans are also authenticated which personalizes, secures and automates the process of scanning.

Device Security

Business Challenge: Print security is more than document security. Today’s threats require attention to data-in-transit and endpoint devices on the network. Although many IT departments rigorously apply security measures to individual computers and the business network, printing and imaging devices are often overlooked and left exposed. The security threats are real, however, and as printing and imaging devices become increasingly sophisticated, they offer greater opportunities for attackers to compromise the device or the entire network.

Business Opportunity: Ensure continuous assurance of security policy settings across all endpoints including printers is imperative for a comprehensive IT security policy. The following items are aspects of a security compliance that ImageNet recommends for maximum security:

• The security compliance must bring Printers/MFPs that are out of compliance into compliance, based on the Security Policy.
• The security compliance must have new or reset devices on the network announce themselves and immediately and be brought into compliance.
• The security compliance tools must include an Intuitive Security Policy editor that guides the administrator through making appropriate policy settings by highlighting conflicting dependencies.
• The security compliance must manage and install certificates with an automated process across a fleet of Printers/MFPs.

Mobile Printing

Business Challenge: Mobile devices are ubiquitous and offer knowledge workers extreme flexibility and enhance productivity with today’s modern work styles. People are changing the way they work as much as where they work, and when printing is needed the process should be easy for these users.

Business Opportunity: Mobile Print Solutions must be easy and intuitive for the end user as well as secure, manageable and accountable to the IT department.

Document Workflow Management

Business Challenge: Business processes are the lifeblood of any organization. However, many legacy business processes that exist are paper-based and can strangle the productivity of users. As the organization grows and as processes become more complex these tasks can cost an organization in efficiency, compliance, and productivity.

Business Opportunity: Manual tasks associated with printing, copying, faxing and scanning can be automated through electronic processes. Many of these tasks can be automated through one-touch keys, advanced scan processing, and machine automation.